Responsible Gaming with Casino Playbet Canada

General Information

Gambling in an online casino Playbet.io should primarily be for entertainment purposes. However, there are some people who can lose control when gambling. Before you start gambling, it is important to understand that gambling should never be considered a reliable source of income or a means of repaying debts.

We recommend that all players keep an eye on both the time spent and the amount of money wagered. If you find that you are spending more than you can afford, or if gambling begins to interfere with your daily life, you should take appropriate action immediately. These include:

• Setting personal limits for your gambling activities
• Utilising the self-exclusion option
• Contacting independent support organisations

Casino-Specific Limits

Personal Limits

To encourage responsible gaming, we offer the option to set personal limits. You can set limits for deposits, losses, bets, spending per game or for your entire account activity.

These settings can be found in your account in the “Personal Limits” section.

• Lower limits: Changes take effect immediately.
• Increase limits: An increase will only take effect after email confirmation and expiry of the previous limit duration to prevent rash decisions.

If you have any questions or require assistance, please contact our support team at [email protected].

Types of Personal Limits:

1. Deposit limit – Set how much you want to deposit daily, weekly or monthly.
2. Loss limit – Determine the maximum loss amount per day, week or month. This is based on the original deposit, not the profits made. Example: If you deposit C$50, set a loss limit of C$10 and then win C$1,000, you can still lose more than C$10 of the winnings as the limit is only applied to the deposit amount.
3. Bet limit – Limit the total amount of your bets per day, week or month.
4. Cooling off limit – Set a break from gambling for a certain period of time. During this phase, you cannot make any deposits or take advantage of any promotional offers, but you can withdraw any existing funds. After expiry, your account will be reactivated automatically.
5. Self-exclusion limit – Deactivates your account immediately for a set period of time. During this time, deposits, withdrawals and promotional offers are not possible. After expiry, the account will be reactivated automatically.
6. Session limit – Set how long you want to play per session (from 6 to 1,000,000 minutes). If you reach the limit, you will be logged out automatically.

Limits for Sports Betting

The following restrictions apply to sports betting:

• Deposit limit – Limit the maximum deposit amount per day, week or month.
• Loss limit – As in the casino, it is based on the original deposit, not on winnings.
• Self-exclusion limit – Blocks your account for sports betting for the selected period.

Please note: Loss and stake limits do not currently apply to sports betting. The cooling off limit does not currently prevent sports bets from being placed if funds are still available.

Self-Exclusion on Request

In addition to the automated self-exclusion functions, you can contact our support team at [email protected] to close your account for a specific or unlimited period of time.

The following applies to an active self-exclusion:

• You will not be able to log in
• You cannot request withdrawals independently
• Any remaining balance can be paid out via the support team

Please note that even during an active self-exclusion, a verification process may be required before withdrawals are processed.

External Help and Support

If you notice any signs of problematic gambling behaviour, you can contact the following independent organisations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

These organisations offer advice, support and assistance programmes for those affected.

Protection of Minors

Playbet.io Casino only accepts players who have reached the minimum age of 18 years. We use technical and organisational measures to prevent minors from accessing our platform.

• We reserve the right to request proof of identity at any time.
• Players who have not reached the legal minimum age will be blocked immediately.

However, as the Internet is freely accessible, we cannot completely rule out the possibility of minors attempting to register. We recommend that parents play an active role in protecting their children.

Helpful parental control software:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny

These programmes help to block access to gambling sites and monitor online activities.